How can we realize the “Track and Trace” service? The following items can currently be tracked within the system: Insured letters (first letter “V”, second letter ranging from “A” to “Z”) Registered postal items in domestic traffic (mark: “RE”) Parcels (first letter “C”, second ranging from “A” to “Z”) Post-Express items (mark: “PE”) Registered postal items from and to abroad (first letter “R”, second ranging from “A” to “Z”) EMS items (first letter “E”, second ranging from “A” to “Z”).
Which postal items can be tracked in the “Track and Trace” system? The “Track and Trace” system, a system for electronic tracking of postal items, allows the postal service customer to find out at any time the status of the postal item: where it is, whether it is delivered, returned, or redirected. What is the purpose of the “Track and Trace” system? If the search did not provide you with the requested information, please call the Contact Centre of the Post of Serbia, at: 0700 100 300. If the postal item is delivered, the customer can see the name and surname of the recipient, date, time and place where the postal item was delivered. “Signature” is only displayed for delivered postal items. Refuses reception due to customs duties.The search result is the display of the status change for the inquired postal item: date, post office, status, and the recipient. Postal item identificationĮach postal item in the system has its own reception (identification) number.īy entering the reception number and pressing the “Track” button, you run the search process. The “Track and Trace” tool allows you to get information about the date, time, location, and status of your postal item from the moment of entering the system.
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